Terms and Conditions
Check-in and check out time
Check-in time is from 2pm on your day of arrival and check out is by 11am on your day of departure.
Whilst we welcome requests for early check-in or late check out, and we will do what we can to accommodate you, sometimes this is not possible due to other guest’s bookings and our cleaning schedule.
No smoking
All our accommodation is smoke-free indoors.
Pet policy
Where possible we allow guests to bring pets but please contact us to discuss beforehand.
Repairs or replacements
Guests will be charged for any repairs or replacements arising from damage to our property during their stay. Please advise us of any incidents that do occur as soon as possible.
Payment Policy
- All bookings are to be paid for in full prior to check-in.
- Payments can be made via internet banking transfer, cash or credit card.
- Payments via American Express or Diners club cards will attract a 3% surcharge.
- All prices include GST.
Cancellation Policy
- Cancellations must be advised a minimum of 8 days prior to day of check-in for a full refund, less a $30 cancellation fee. Shorter notice will result in forfeiture of full booking charge.
- Guests who fail to arrive for your booking will be treated as a cancellation and no refund shall be provided.
Rates
All our rates are subject to change without notice. Please confirm rates before making your booking. Rates are firm at time of deposit, but for advance bookings, may be subject to change.
Guests property
Any property left after check out can be mailed back to the rightful owner for a cost of $20. Please contact us to arrange.
